This page will be for adding issues that we identify that different organizations had in getting that first request to work in the lab.  Our experience has been that after the first web service action goes through, any of the subsequent requests with different web services are successful.

Network Issues

There are situations in which you may see an error message such as this:

":[{"code":"WebService.SystemError","message":"The requested operation was rejected. Please consult with your administrator. Your support ID is: 1309017649984718718 "}],"

These can be tricky and they can be a result of an ISP issue or something similar to that.  If you are getting these types of errors, please create a Testing Troubleshooting request on the support portal that includes the support id in the description and we will work with our networking team to find what caused the problem. 

There have been a few occasions in the past where this type of error has been due to incorrect credentials.  Before submitting the Testing Troubleshooting request, try logging into the pilot website with your account (either http://www.elabs.testafss.net/Website2 or http://www.testafss.net/WebsiteV, depending on where your request is going) and make sure your credentials work and reset the password, if necessary.)

Another situation that can cause these is when you are referring to the incorrect URL.  Make sure that the web service request is preceded by the URL, followed by /rest/ if you are using REST or /ws/ if you are using SOAP.

Example URLs:  https://lmfsweb.afss.com/Website/rest/FP/1111_2222_3333/retrieve?versionRequested=20140716 for the operational web service call to retrieve a flight plan via REST

":[{"code":"WebService.SystemError","message":"The requested operation was rejected. Please consult with your administrator. Your support ID is: 1309017649984718718 "}],"