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":[{"code":"WebService.SystemError","message":"The requested operation was rejected. Please consult with your administrator. Your support ID is: 1309017649984718718 "}]," |
These can be tricky and because they can be a result of an ISP issue or something similar to that. If you are getting these types of errors, please create a Testing Troubleshooting request on the support portal that includes the support id in the description and we will work with our networking team to find what caused the problem. multiple issues. Some things to try:
- There have been a few occasions in the past where this type of error has been due to incorrect credentials. Before submitting the Testing Troubleshooting request, try logging into the pilot website with your account (either http://www.elabs.testafss.net/Website2 or http://www.testafss.net/WebsiteV, depending on where your request is going) and make sure your credentials work and reset the password, if necessary.)
- Another situation that can cause these is when you are referring to the incorrect URL. Make sure that the web service request is preceded by the URL, followed by /rest/ if you are using REST or /ws/ if you are using SOAP.
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- An example: https://lmfsweb.afss.com/Website/rest/FP/1111_2222_3333/retrieve?versionRequested=20140716 for the operational web service call to retrieve a flight plan via REST
- Our network apparatus may also reject situations where the request should have been a POST and it was made as a GET or vice versa.
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- Be sure to follow the WSDL and follow the HTTP method to make use of the particular web service.
If you have exercised the above, and are getting these types of errors, it could also be a legitimate network error between your ISP and LMFS as we have seeen this in the past, as well. Please create a Testing Troubleshooting request on the support portal that includes the support id in the description and we will work with our networking team to find what caused the problem.